Customer support, back-office operations, sales development and data processing — run by a dedicated Growix team to agreed standards, so your people stay focused on the work only they can do.
Because it sits inside the same system as our technology, marketing and HR work, the processes we run are documented, measured and improved — not just staffed.
01
Email, chat and phone support delivered on your behalf, to your standards.
A dedicated team handles your customer service operations — email, live chat and phone support and ticket management — following your tone, policies and service levels, with reporting that shows what customers need.
02
Level 1 and Level 2 technical support for your customers, run by our team.
We provide outsourced technical support on behalf of your business — Level 1 and Level 2 support, application support and product troubleshooting — with clear escalation into your engineering team. (For IT support for your own staff, see IT Support & Helpdesk.)
03
Administrative and operational processes handled accurately behind the scenes.
We run the administrative processes that keep a business moving — business process administration, document processing and operational support — documented and measured so they improve over time.
04
Dependable remote assistance for scheduling, coordination and day-to-day admin.
Remote assistants who take administrative work off your plate: scheduling and coordination, administrative workflows and documentation support for founders, executives and teams.
05
Prospecting, qualification and booked meetings — so your sellers spend their time selling.
We run the operational side of sales development on your behalf: prospecting, lead qualification and appointment scheduling, feeding qualified conversations into your sales team. Marketing-led lead generation sits with our Digital Marketing division.
06
Store operations, catalogues and order support handled day to day.
We support the daily running of online stores: product catalogue administration, order support, store operations and e-commerce customer assistance.
07
Data entered, validated and cleaned to a standard you can rely on.
We handle data entry and validation, processing and cleaning, with quality control built into the workflow — so the records your operations depend on stay accurate.
08
Routine finance administration — invoices, reconciliations and bookkeeping support.
We take on administrative finance processes such as invoice processing, reconciliation support and bookkeeping support, working under the direction of your finance team or appointed accountants.
Tell us where you are. We'll design the system that gets you where you're going.
Or write to us directly: hello@growix.com
