Role overview
You will analyse customer journeys and service processes for clients and develop practical CX improvements.
This is an evergreen track — a permanently open talent pipeline rather than a dated vacancy. We review applications continuously and open a seat when we meet the right person.
Key responsibilities
- Analyse customer journeys and feedback.
- Identify experience improvements.
- Review service processes.
- Support CX strategy development.
- Develop customer experience recommendations.
Required skills & qualifications
- Experience in CX, service design or customer research.
- Journey-mapping skills.
- Strong analysis and facilitation.
- Customer empathy.
Relevant tools & technologies
- Miro
- Survey tools
Application process
Send your CV and the work that best shows how you think — links, repos, decks or campaigns. We reply to every application within seven days, and the full five-step process (including a paid working session) is published on the careers page.
Apply for Customer Experience Consultant