Role overview
You will provide customer support on behalf of client brands, handling enquiries across channels to agreed quality standards.
This is an evergreen track — a permanently open talent pipeline rather than a dated vacancy. We review applications continuously and open a seat when we meet the right person.
Key responsibilities
- Respond to customer enquiries by email, chat and phone.
- Manage and resolve support tickets.
- Follow client policies and tone of voice.
- Maintain accurate support records.
- Flag recurring issues to improve service quality.
Required skills & qualifications
- Excellent written and spoken English.
- A customer-first attitude.
- Reliable, organised and comfortable with ticketing tools.
- A stable internet connection and suitable remote workspace.
Preferred qualifications
- Previous customer service experience.
Relevant tools & technologies
- Zendesk
- Freshdesk
- Intercom
Application process
Send your CV and the work that best shows how you think — links, repos, decks or campaigns. We reply to every application within seven days, and the full five-step process (including a paid working session) is published on the careers page.
Apply for Customer Support Representative