Role overview
You will troubleshoot product issues for client customers and route complex problems to the right engineering team with full context.
This is an evergreen track — a permanently open talent pipeline rather than a dated vacancy. We review applications continuously and open a seat when we meet the right person.
Key responsibilities
- Answer product and account questions from client customers as the first technical point of contact.
- Reproduce reported bugs in the client's product and gather logs, screenshots and environment details.
- Walk customers through configuration, integrations and known workarounds.
- Hand Level 2 cases to the client's engineering team with clear reproduction steps.
- Turn recurring questions into help-centre articles and macros.
Required skills & qualifications
- Experience in technical or product support.
- Logical troubleshooting approach.
- Clear written communication.
- Comfort learning new software quickly.
Relevant tools & technologies
- Zendesk
- Jira
- Knowledge bases
Application process
Send your CV and the work that best shows how you think — links, repos, decks or campaigns. We reply to every application within seven days, and the full five-step process (including a paid working session) is published on the careers page.
Apply for Technical Support Representative