Role overview
You will manage the flow of support tickets across client accounts, making sure every request is triaged correctly, handled within agreed service levels and documented for the next person.
This is an evergreen track — a permanently open talent pipeline rather than a dated vacancy. We review applications continuously and open a seat when we meet the right person.
Key responsibilities
- Triage and categorise incoming tickets and service requests.
- Diagnose and resolve common technical issues.
- Escalate complex incidents to the right engineer with full context.
- Track service levels and flag recurring problems.
- Keep service desk records accurate and up to date.
Required skills & qualifications
- Experience working in a ticket-based support environment.
- Strong organisation and attention to detail.
- Good written communication.
- Basic networking and operating-system troubleshooting knowledge.
Preferred qualifications
- Familiarity with ITIL practices.
Relevant tools & technologies
- Service desk platforms
- Knowledge bases
Application process
Send your CV and the work that best shows how you think — links, repos, decks or campaigns. We reply to every application within seven days, and the full five-step process (including a paid working session) is published on the careers page.
Apply for IT Service Desk Analyst