Role overview
You will be the first line of technical help for the people at our client companies, resolving issues remotely and making sure the same problem doesn't come back.
This is an evergreen track — a permanently open talent pipeline rather than a dated vacancy. We review applications continuously and open a seat when we meet the right person.
Key responsibilities
- Provide remote technical support to client staff by chat, email and call.
- Troubleshoot hardware, software and account access issues.
- Log, prioritise and follow up support requests through to resolution.
- Escalate complex issues with clear notes and reproduction steps.
- Maintain support documentation and self-help guides.
Required skills & qualifications
- Experience in an IT support or helpdesk role.
- Solid troubleshooting knowledge across Windows and macOS.
- Patient, plain-English communication with non-technical users.
- Disciplined ticket hygiene.
Preferred qualifications
- CompTIA A+ or an equivalent entry-level certification.
Relevant tools & technologies
- Ticketing systems
- Remote support tools
- Windows
- macOS
Application process
Send your CV and the work that best shows how you think — links, repos, decks or campaigns. We reply to every application within seven days, and the full five-step process (including a paid working session) is published on the careers page.
Apply for IT Support Specialist